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Refund and Returns Policy

Last updated: July 2026

1. Overview

At Silent Drive Audio, we want our customers to be fully satisfied with their purchases. If you are not completely satisfied with your order, you may request a return according to the conditions described below.

This Refund and Returns Policy applies to purchases made through our online store.

The website is operated by:

MB AUTOTYLA
Company code: 307426500
VAT number: LT100018917518
Address: Žaslių g. 12A, Kaišiadorys, Lithuania

2. Right of Withdrawal

Customers located in the European Union have the right to withdraw from a purchase within 14 days after receiving the goods, according to applicable consumer protection laws.

To request a return, please contact us before sending the product back.

The product must be:

  • Unused
  • In original condition
  • In original packaging
  • Complete with all included accessories

3. Products Not Eligible for Return

Returns may not be accepted for products that:

  • Have been used or installed
  • Have been cut, modified or altered
  • Were specially prepared according to customer requirements
  • Cannot be resold due to their condition

This may apply to certain soundproofing materials, accessories or products that have been opened, installed or modified.

4. Return Process

To start a return, please contact us with:

  • Order number
  • Customer name
  • Product name
  • Reason for return
  • Photos of the product (if applicable)

After receiving return approval, we will provide instructions for sending the product back.

Please do not send products back without contacting us first.

5. Return Shipping Costs

Unless the product is defective, incorrect or damaged, the customer is responsible for return shipping costs.

Original shipping costs are non-refundable unless required by applicable law.

6. Refunds

Once we receive and inspect the returned product, we will notify you about the status of your refund.

If the return is approved:

  • The refund will be processed using the original payment method
  • Refunds are usually completed within several business days
  • Processing time may depend on your payment provider

7. Damaged or Incorrect Orders

If you receive a damaged, defective or incorrect product, please contact us within a reasonable time after delivery.

Please provide:

  • Order number
  • Description of the issue
  • Photos of the product and packaging

We will investigate the issue and provide a replacement, repair option or refund where applicable.

8. Warranty Returns

Products with manufacturing defects may be covered under manufacturer warranty.

Warranty does not apply to damage caused by:

  • Incorrect installation
  • Improper use
  • Accidental damage
  • Normal wear and tear

9. Contact Information

For return requests or questions, please contact us:

MB AUTOTYLA
Žaslių g. 12A
Kaišiadorys, Lithuania

Phone: +370 652 51750
Email: info@autotyla.lt

10. Changes to This Policy

We reserve the right to update this Refund and Returns Policy at any time. Changes will be published on this page with the updated revision date.